Terms and Conditions

• All room rates are per room per night.
• All room rates includes full Yorkshire breakfast and VAT at the current rate.
• At certain peak times (for example when york race days fall during the week) our weekend rates will be applicable.
• Rooms are available for your arrival from 3:00 pm. Check-out time is 11.00 am on the morning of departure. We are happy to securely store your luggage if required.
• All areas of the hotel are strictly no smoking and we cannot accept pets, except guide dogs.
• All bookings must be guaranteed with a credit/debit card valid at the date of the start of your stay.
• We also require a £50 deposit per room to secure your booking, which may be paid by credit/debit card, or alternatively we can hold your booking as provisional for 7 days until a cheque is received, as long as you are booking over a month in advance of your stay.
• Your deposit is totally refundable if you cancel over 1 week in advance of your stay. Because of the small scale of our operation, if you cancel less than 1 week in advance of your stay, we will make every effort to resell your room/s, but if this is not possible your deposit will be forfeit. If you cancel after 4.00 pm on the day before your arrival the first night of your stay will be chargeable.
• Any cancellation payments will be taken from the credit/debit card that you used to guarantee the booking.
• We may pre-authorise your credit/debit card, but you are welcome to pay by another method at check out.
• Please be aware that the majority of rooms are reached via a flight of stairs. We will be very happy to provide assistance with luggage if required.